If you are a current Palm user using Verizon's Numbershare plan and want to change to a primary phone plan, you need to contact Verizon to swap your Palm for a standalone version. Palm must be in good working and cosmetic condition.
For questions regarding trade-in logistics, contact Verizon customer service at
(800)922-0204 or visit https://www.verizonwireless.com/support/ .